Gown Cleaning & Preservation

OUR CLEANING AND PRESERVATION PROCESS

The first step in having your garment cleaned and preserved with us is to post or deliver the gown to us. With postage the gown should be turned inside out and folded as small as possible. Send it to Imago Bridal, P.O. Box 9126, Cinda Park, 1463. The process is easy... include your postal address, your name and contact numbers, pack your garment in a box and seal the box with duct tape. Bring the boxed garment to an appropriate shipping location (eg. Post Office or Post Net). Upon receiving your garment, our specialists will examine it thoroughly and identify any stains, paying special attention to those areas. We will hand treat and clean each garment individually. We take precautions to protect delicate beads, embroidery, and lace during the cleaning processes. (We can unfortunately not clean silk gowns)

After cleaning, your garment is steamed, examined again and prepared for preserving in our special acid neutral packaging. The final step is to pack the finished gown and include storage instuctions. This helps protect against moisture, mildew and other elements that could penetrate the packaging.

How does payment work?
You are welcome to contact us for our banking details and transfer the amount before we post the treated gown to you or you may include a cheque in the box. We will post the gown to you once the cheque has cleared in the bank.

Turn-Around Time?
Your garment will be handled and preserved with the utmost care and sent back to you within 6-10 weeks from the day we receive it.

How long should I wait before I send my garment to you?
Your garment should be cleaned and preserved as soon as possible after wearing. Stains are much harder to remove after time and are more likely to set in. Also, fabric weakens over time if it is not in a preserved environment.

Should I send the gown via registered post?
Yes please. You could also add insurance if you want to. Our experience shows that registered post is safer.

How much will it cost?
Cleaning only: R400
Preserving:R150
Postage:R100